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Privacy Policy

1. Information We Collect

We collect information to provide you with meaningful wellness experiences rooted in wisdom and purpose. This includes:

  • Personal Information: Details you provide directly, such as your name, email address, phone number, shipping address, payment information (processed securely via third-party providers), and any preferences or feedback shared during product purchases, event registrations, or community sign-ups.

  • Usage Data: Automatically collected details about your interactions, including IP address, browser type, device information, pages visited, time spent on site, and referral sources. This helps us understand how you engage with our content on self-care rituals, products, and gatherings.

  • Event and Community Data: Information related to your participation in women's events (e.g., attendance preferences) or our private Facebook group (e.g., profile details shared for access).

  • Marketing Data: If you subscribe to our newsletters or ritual guides, we collect your email and interests to send purposeful updates on wellness, freebies, and offerings.

We do not collect sensitive information like health data unless voluntarily provided (e.g., in event feedback), and we handle it with utmost care.

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2. How We Collect Information

  • Directly from You: When you make a purchase, sign up for an event, join our community, or contact us.

  • Automatically: Through cookies, web beacons, and similar technologies (see Section 7) as you browse our site.

  • From Third Parties: Such as payment processors (e.g., Stripe), event platforms, or analytics tools (e.g., Google Analytics), always in compliance with their privacy standards.

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3. How We Use Your Information

We use your data to support your journey toward clarity and self-honoring wellness:

  • To process orders for body butters, perfumes, and other products, and to fulfill event registrations.

  • To communicate with you about your purchases, events, community access, or personalized recommendations rooted in timeless wisdom.

  • To improve our site, products, and services—analyzing trends to create better rituals and gatherings.

  • For marketing purposes, like sending emails on new scents, free samples, or women's retreats (you can opt out anytime).

  • To prevent fraud, ensure security, and comply with legal obligations.

We never use your information for purposes beyond what's essential to your purposeful experience.

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4. Sharing Your Information

We share data only when necessary to deliver our services, always with partners who align with our values of integrity:

  • Service Providers: With trusted vendors for payment processing, shipping, email marketing (e.g., Mailchimp), or analytics, bound by strict confidentiality.

  • Event and Community Partners: Limited sharing for event facilitation or Facebook group management.

  • Legal Requirements: If required by law, such as in response to subpoenas or to protect our rights.

  • Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of our assets.

 

We do not sell your personal information to third parties.

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5. Security

We prioritize the security of your data as we do the sanctity of your self-care rituals. We use industry-standard measures like encryption, firewalls, and secure servers to protect against unauthorized access. However, no system is infallible, so we encourage you to use strong passwords and report any concerns promptly.

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6. Your Choices and Rights

You control your information, aligning with our ethos of empowerment:

  • Access and Update: Request to view, correct, or delete your data by emailing privacy@hopealways.love.

  • Opt-Out: Unsubscribe from marketing emails via the link in any message, or manage cookie preferences (see Section 7).

  • Do Not Track: We honor browser "Do Not Track" signals where applicable.

  • California Residents: Under CCPA/CPRA, you have rights to know, delete, or opt out of data sales (which we don't do). Submit requests via email.

  • EU/UK Residents: Under GDPR, you have rights to access, rectification, erasure, and more. Contact us for details.

We respond to verified requests within 30-45 days.

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7. Cookies and Similar Technologies

Our site uses cookies to enhance your experience—remembering preferences for product recommendations or ritual guides. Types include:

  • Essential Cookies: For site functionality, like cart management.

  • Analytics Cookies: To track usage and improve content on wellness and events.

  • Marketing Cookies: For personalized ads on self-care offerings.

You can manage cookies via your browser settings. Disabling them may limit site features. For more, see our Cookie Policy (linked in footer).

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8. Children's Privacy

Our services are for women 18 and older, honoring purposeful adulthood. We do not knowingly collect data from children under 13 (or 16 in some regions). If we discover such data, we delete it immediately. Parents: Contact us if you believe your child has provided information.

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9. International Data Transfers

As an American-made brand, data is primarily processed in the U.S. For international users, transfers comply with laws like GDPR via standard contractual clauses.

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10. Changes to This Policy

We may update this policy to reflect changes in our practices or laws. We'll notify you via email or site notice, with the "Last Updated" date at the top. Continued use after changes implies acceptance.

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Contact Us

For questions or concerns, reach us at:
Email: privacy@hopealways.love
 

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Thank you for trusting HopeAlways on your path to clarity and purpose.

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